Frequently Asked Questions
Where are you based?

Virago is based in Zagreb, Croatia.
Where can I buy your products?

At this time, you can purchase our products through:
How can I work with you?

Feel free to reach out with any business inquiries, ideas or offers via info@viragoofficial.com.
How do I take care for my Virago items?

The best way to do this is to refer to the label attached to our items. It contains details about washing, drying and other useful info to keep your garment look brand new each time.

However, due to some of our items’ design (scarves, reversible bucket hats etc.), not all of them have this label. Instead, they will arrive with a card in your package that will contain this information.
Do I have to create an account to purchase your products?

It is desirable to do so, but not obligatory. When purchasing items from our webshop, you will be given an option of placing an order as a guest, but creating an account and logging in will certainly make it easier to place any further orders.
Is there a size chart for your products?

Of course. You can find it linked on the right side of each product.
Which payment methods do you offer?

We accept credit card payments, Apple Pay and Google Pay, as well as other local payment methods such as Klarna.

Local payment methods will be visible during your checkout.
I didn’t get a confirmation mail.

First, we suggest you check your spam folder. If the confirmation mail is still not there, please contact us at info@viragoofficial.com so we can help you out.
Can I change or cancel my order after it's been confirmed?

In this case, we suggest reaching out to us via info@viragoofficial.com as soon as possible. We will do our best to help you, but understand that we cannot make changes if the order has been handed over to one of our courier partners.
Do you ship to my country?

All the details about shipping and shipping zones can be found in our Shipping & Returns policy.
How do I track my order?

After your package has been handed over to the courier, you will be notified of the entire delivery process via the email you provided.
How long will it take for my order to arrive?

All the details about shipping and shipping zones can be found in our Shipping & Returns policy.
What is your return policy?

All the details about returns can be found in our Shipping & Returns policy.
Do you offer exchanges?

No, we do not offer exchanges.

Didn’t find your answer?
Contact us via info@viragoofficial.com